Former Employee Experiences ORHC from Patient Perspective

Patient Praises Quality Care Provided by ORHC Staff

David Harris was the director of Human Resources at Ottumwa Regional Health Center from 1980 to 1988. Harris started the Caring Bear Program, where kids in pediatrics would receive stickers, hugs, and coloring books from the Care Bear.

Just recently, Harris experienced ORHC from a completely different perspective when a curb drop off caused a grocery cart to be rammed into his left leg. His leg immediately began to swell and cause severe pain. Harris went to the Emergency Department (ED) at Ottumwa Regional Health Center, where he had an ultra sound taken.  Dr. Ortell came in and took care of the wound.

“The quality of communication and care from the ER staff, to registration, and all the way to the nursing care was outstanding. I felt comfortable with everyone,” Harris stated.

One of the nurses working the ED that day was Heather. “Heather would come in and explain what would be happening. She went above and beyond by bringing my wife and I breakfast since we hadn’t had anything,” Harris praised.

When Harris was discharged that day, Dr. Ortell went through what care looked like once he left. He was given a prepared paper that outlined everything he needed to know. “The discharge paper was clear and provided me something I could review when I got home,” Harris explained.

Harris has continued to have followed up treatment at ORHC’s Wound Care Center. “Care is equally as important as quality to me, and I continue to feel, and see the big heart Ottumwa Regional Health Center has,” Harris said. “It was a long day that went by quickly because we were well informed and well cared for both physically and mentally.”

Harris has continued his care at ORHC in full pursuit of being able to bend down and give kids hugs again like he did for all those years in Pediatrics.

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