A Nurse’s Opportunity to Heal at PRMC
PRMC Employee’s Family Receives Extraordinary Care at The Hospital
Testimonial Provided By: Diane Nation, MSN, RN, NE-BC, Director of Education and Call Center at Paris Regional Medical Center
“It has taken me a while to write this story because my eyes become filled with tears each time I think about the compassion that fills the heart of one of our ER nurses.
As nurses, one of the hardest things we do is to be a patient, or standby and be the family member of a patient.
On the morning of September 20, my mother became acutely ill. When mom arrived in the ER, we were greeted by Carolyn Kain, RN. She acknowledged the EMS team members and took report.
As soon as EMS finished their report, she came to me to for further history and explanation. She listened patiently, and she reached out and gave me a hug. The hug was a reassurance that she cared, and it made me feel that she was going to do everything in her power to ensure that she and the PRMC team provided the best possible care.
Carolyn explained every procedure and next step with patience. Throughout the morning, mom’s blood pressure continued to be very low despite the levophed drip. Her cardiac function was extremely poor and her oxygen saturation would drop significantly causing intermittent confusion. Due to blood thinners, her central line sight in her neck began to bleed and swell.
Carolyn never missed a step.
Carolyn continued to provide care for her in addition to a trauma patient that required conscious sedation and an infant in acute respiratory distress.
I was overwhelmed with fear and anxiety, and Carolyn’s calm presence helped decrease my anxiety. She encouraged me to remain calm and helped me stay strong and focused.
Mom was stabilized and we were transferred to the ICU.
Late that evening after she went home, Carolyn reached out to me for an update on mom’s condition. The next morning, Carolyn stopped into the ICU to check on mom and me.
Mom received extraordinary care from Dr. Jordan, Lori Kerley, and many other team members and physicians that day and through the remainder of her stay.
Maya Angelou said, “As a nurse, we have the opportunity to heal the mind, soul, heart, and body of our patients, their families and ourselves. They may forget your name, but they will never forget how you made them feel.”
I will never forget the way Carolyn made me feel as a daughter.”