Unwavering Commitment to Quality and Patient Safety
We believe in constant attention to excellence and focus on successful strategies to perform well in clinical quality and patient safety, driving value-based care. This is a key driver to grow the scope of hospital services, successfully sustain physician engagement, retention and recruitment; and to build a regional reputation and influence.
At RCCH, we support the hospital staff with a system of clinical quality that has proven success. All the programs and resources are interrelated and overlap, working collaboratively to improve clinical programs and outcomes.
Oversight and hands on support in fulfilling the requirements of all Quality initiatives:
- Value Based Purchasing
- Hospital Star Rating
- Hospital Acquired Conditions
- Patient Safety Indicators
Oversight for becoming a Highly Reliable and Safe Organization
- Utilize the principles of Healthcare Performance Improvement, LLC to reduce Serious Safety Events
Support and expertise on Patient Flow and Clinical Operations
- ED Throughput
- OR Optimization
Oversight and hands on support in complying and preparing for all regulatory matters
- CMS surveys
- Joint Commission Surveys
- Center of Excellence initiatives
- CARF and CAP surveys
- All certifications
Oversight and development of a Physician Leadership Group
- Establish a CEO cabinet to enhance physician input into operational strategies
Support with all credentialing, peer review and medical staff bylaws issues
- There is a dedicated medical staff attorney for all medical staff issues
- There are subject matter experts in contemporary peer review and credentialing
Support for medical staff IT needs
- Successful attestation of Meaningful Use
- Optimization of EMR to facilitate clinical workflow and staff satisfaction
- Support interoperability and enhance physician communication
We use LEAN programs and protocols that combine affirmative workplace standards, strong employee participation in the improvement process and the tools/feedback for constant measurement of patient, physician and employee satisfaction. This includes activities that recognize and celebrate our successes.
We institute quality programs that utilize clinical professionals, technology, and innovation to track and measure performance in key clinical areas.
We have a strong and formal program of compliance and ethics exists that clarifies and advocates standards and protocols that are aligned with governmental requirements and ethical conduct. This involves the hospital board, the medical staff and employees and has had a profound positive impact on clinical quality.
RCCH’s access to significant capital is essential to purchase and continuously upgrade the resources that are crucial to clinical quality improvement.
RCCH's Commitment to Quality and Safety
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Quality and Leadership Team
The Quality and Safety Leadership team at RCCH is composed of a team of subject matter experts that maintain the ability to cross cover for each other as needed. The team consists of three RNs and two MDs. The roles responsibilities and expertise are described below.
Herman Williams, MD, MBA
Chief Clinical Officer (CCO)
Dr. Williams serves as Chief Clinical Officer for RCCH and in that role, oversees all quality, safety, and clinical activities for the company. Dr. Williams specializes in Medical Staff Credentialing, Peer Review and Bylaws redesign. He also leads the efforts for RCCH’s journey to become a Highly Reliable and Safe Organization. He works closely with other physician team members to develop Physician Leadership Groups at all RCCH facilities.
Vishal Bhatia, MD, MBA
Chief Medical Information Officer (CMIO) and Associate Chief Medical Officer (ACMO)
Vishal Bhatia, MD, MBA, CMIO and ACMO for RCCH Healthcare Partners, works with physicians and hospital staff to support the efficient design, implementation and use of healthcare technology to help improve the quality of patient care. He is part of the RCCH quality division and leads the company’s physician engagement and physician leadership development efforts. Vishal is also key in evaluating, assessing and optimizing inpatient clinical programs to enhance clinical quality, safety and efficiency.
Dana Rice, RN, MHA, CCM
Vice President, Clinical Operations, Chief Quality Officer
Dana Rice serves as Vice President of Clinical Operations and Chief Quality Officer. In her 27 years as a Registered Nurse, she has served as Chief Nursing Officer, Chief Operating Officer and has held hospital director roles in Quality, Risk and Case Management. Dana works closely with hospital leaders on clinical operations and processes that improve patient quality, safety, and efficiency. In addition to RN, Dana holds a degree in Health Services Management and a Master’s degree in Healthcare Administration. She is also nationally board certified in Case Management (CCM).
Beverly Craig, RN
Vice President, Regulatory Compliance and Clinical Risk Management
Beverly Craig serves as Vice President of Regulatory Compliance and Clinical Risk Management. Beverly oversees facility compliance with standards of The Joint Commission, CMS and multiple other accrediting agencies. Her role also includes a focus on all aspects of patient safety. She serves on the Quality Committee for the Federation of American Hospitals, the Professional Technical Advisory Committee of TJC and is a member of the American Society for Healthcare Risk Management (ASHRM)
Eileen Barnes, RN
Vice President, Clinical Quality
Eileen Barnes serves as Vice President, Clinical Quality. Ms. Barnes oversees strategies for improvements at all our sites, working with local clinical and hospital leaders to insure a high level of quality care. Eileen Barnes works primarily on site with hospital staff and leaders to implement sustained process improvement and achieve clinical quality outcomes. As part of the RCCH Quality Division. Ms. Barnes assists local hospitals with clinical leadership development and succession planning for Nursing and Quality.